Curve Dental
Hours of Access
*This material is confidential and owned by Curve Dental
Goal:
Improve the “Hours of Access” page to load all clinic staff log-in hours faster and make finding staff members to edit their hours easier.
My Role:
Analysis, UX Design.
Problem to Solve:
A 3-year-old product, where dental clinics set "Login access hours" to Curve Hero for their staff members, was hard to use. The amount of displayed data on this page creates a challenge to make any data change.
Analysis Goals:
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Learn the Hours of access page functionality.
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Understand existing usability challenges.
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Create a list of problems to solve with a new design.
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Demonstrate Heuristic Analysis.
Analysis tool:
- Heuristic evaluation
Original Page (Hours of Access)
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Each staff member had a set of weekly drop-downs to set the hours for each day.
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These settings are saved on blur, which means every change creates a loading time.
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The average staff member in a small clinic is 6 to 10 people.
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Bigger clinics or multi-clinic staff members can reach 20+. That creates a long scroll to find a specific staff member with no search components to accelerate the task.
Page Displayed: 1. Default dentist and all clinic dentists
2. Default hygenist and all clinic hygienists
3. Default staff and all clinic staff
Dentists Top Section
Default settings apply to all the list under the default
Settings apply to the individual dentist, hygenist or staff
Findings
Heuristic Evaluation
The usability inspection of the "Hours of Access" page uncovered an overwhelming number of user input fields, information, and laggy responses with little feedback on some user actions. Challenges users could face using this feature include:
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The page appears to hang when all user input fields update at once - there is no feedback that the system is still working in the background.
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Unclear relationship between default category hours and single-member team custom hours: complicated to discern due to the magnitude of the information displayed.
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As an infrequently accessed feature, unclear instructions on the page need improving, with links to help articles.
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The same feature is labelled/named differently across different parts of Curve Hero.
Working Hours
Clinic Hours
In addition to usability challenges to the Hours of Access page, the inspection identified other similarly named features, "Clinic Hours and Working Hours," where all three features have unclear effects or consequences to one another. Viewed in isolation, each feature performs a specific function. Still, things become confusing when they exist side-by-side, all addressing aspects of “hours” for different reasons with different user interfaces.
In the heuristic evaluation report, I added an analysis of the connection to the other two pages: "Clinic Hours and Working Hours."
Making the question to the stakeholders:
1. Why do the settings live on different pages as the Working hours and Hours of access work together?
Another UX designer was working on adding the "Working at Clinic" feature to the "Working Hours" page (If providers rotate shifts between clinics).
The second question was:
2. Can we add the Hours of Access to the "Working Hours" page?
Solution:
The answer from stakeholders to centralizing all these hours and clinic settings on the same page was YES.
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The “Working at Hours” page is the place to combine these three settings:
1. Set working hours
2. And clinic per staff member.
3. Set hours of access.
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Using the already existing "Working Hours Dialog," under the shift hours selection, a Dropdown component was added to select either "Unrestricted" or "30 min" before and after their shift (working hours).
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Adding simple instructions to communicate what the component is setting.
New at Working Clinic feature to Clinic Hours
New Hours of Access
Hours of Access got simplified by:
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Unrestricted - Administrator roles have access 24 hours
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Working hours (+30 min). Users can have 30 minutes extra before the shift to prepare their work and 30 min after to wrap up the shift, review notes and prepare for the next shift.
Challenges:
The Product Manager's direction was to implement another filter to the page, and convincing him to give me a week to make the heuristic analysis was challenging. Seeing the solution was faster was a value to UX teamwork.
Takeaway:
I was proud to reach a simple solution to a complicated product. I was eliminating a complex page to use.